1. Introduction

Talidex (referred to as “we”, “us”, “our”) respect your privacy. We are committed to protecting the personal information you provide via our website https://talidex.co.za (“Website”). This Privacy Policy explains how we collect, use, disclose, store and secure your personal information in South Africa.

2. Information We Collect

We may collect the following categories of personal information from you:

• Contact information (e.g., name, email address, telephone number, postal address).
• Business information (if you are a business or acting in a business capacity) – e.g., company name, job title.
• Website usage information (via cookies and similar tracking technologies) such as your IP address, browser type, pages visited, referring website, date/time of visit.
• Any other information you voluntarily provide (for example when requesting a quote, filling in a form, subscribing to our newsletter or contacting us).

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries or requests (e.g., quotes, contact forms).
• To provide, maintain, and improve our services and Website.
• To send you marketing communications (if you have consented or if permitted by law).
• To comply with legal or regulatory obligations.
• For internal business analysis, such as improving our Website, products or services.

4. Legal Basis for Processing

Under POPIA, we process your personal information on one or more of the following grounds:

• You have given us consent to process your information for specific purposes.
• Processing is necessary to fulfil a contract with you or to take steps at your request prior to entering into a contract.
• Processing is required to comply with our legal obligations.
• Processing is necessary for our legitimate interests (or those of a third party), provided those interests are not overridden by your rights.

5. Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors or service providers who require access to perform their duties (e.g., IT hosting services, marketing providers).
• Regulatory, governmental or law enforcement authorities where required by law or to protect our rights.
• Other third parties if you have explicitly consented to such disclosure.

6. International Transfers

If we transfer your personal information outside South Africa, we will ensure that appropriate safeguards are in place to protect the information in accordance with South African law (e.g., contractual safeguards, standard data protection clauses, or ensuring the recipient country has adequate protection).

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected (including legal, accounting, reporting requirements). When no longer needed, we will securely delete or anonymise your data.

8. Your Rights

Under POPIA you have certain rights in relation to your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction or deletion of your personal information.
• The right to withdraw consent (where applicable).
• The right to lodge a complaint with the Information Regulator (South Africa) if you believe we have infringed your rights.

To exercise your rights, please contact us at:

Email: sales@talidex.co.za

Telephone: +27 (0) 10 010 6830

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Website to enhance user experience, monitor website performance, and for advertising/marketing purposes. You can configure your browser to reject cookies, although this may affect your ability to use certain features of the Website.

10. Security

We implement reasonable organisational and technical measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will be revised accordingly. We encourage you to check this page periodically to stay informed of any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Talidex

Email: sales@talidex.co.za

Phone: +27 (0) 10 010 6830